Privacy Policy

1. Information we collect

About our business users (agents, agencies, publishers, their team members)

• Account details: name, email, phone number, business or agency name, licensed states, working hours, team size and marketing budget ranges you give us.
• Billing: amounts and dates of deposits and charges. Payments are processed by our payment provider; we don't receive or store full card numbers.
• Activity: sign-ins, IP address, browser type, settings changes, calls taken, call outcomes and notes you enter.

About Callers

• Phone number, the state or area the call comes from, and details a publisher sends with the call (such as ZIP code or age).
• Call recordings, transcripts and AI-generated summaries. Transcripts mask payment card, bank account and Social Security numbers and similar sensitive details.
• Information the agent writes down during the call and the call's outcome.

2. How we use information

• To run the Platform: route calls, bill calls, pay publishers, show reports and send service emails (sign-in codes, receipts, alerts).
• For quality control, call disputes, fraud and abuse prevention, security and compliance with the law.
• To improve the Platform and develop new features.

We don't sell personal information, and we don't use Caller information for our own marketing.

3. How information is shared

• Between the parties to a call: the agent who takes a call sees the Caller's details (the phone number only once the call is billable); the publisher who generated the call sees its outcome and its AI report.
• With service providers who process data for us under contract: telephony (Twilio), payments (Whop), email (Resend), call transcription (Deepgram), AI report writing (Anthropic), hosting (Railway) and error monitoring (Sentry).
• With the tools an agent chooses to connect (for example their own CRM through a webhook), at that agent's direction.
• When required by law, to protect rights and safety, or as part of a merger or acquisition of our business.

4. Call recordings

Callers hear a notice that calls may be monitored or recorded before being connected. Recordings and transcripts are kept as long as needed for the purposes above, including dispute handling and legal obligations, and then deleted or anonymized.

5. Retention

We keep account and billing records while your account is open and afterwards as long as needed for accounting, tax, legal and dispute purposes. We keep Caller information only as long as needed for the purposes described in this policy.

6. Security

We protect information with encryption in transit, hashed passwords, email sign-in codes, access limited by role and masking of sensitive details in transcripts. No system is perfectly secure; tell us right away at contact@elitecallflow.com if you suspect a problem.

7. Cookies

We use a strictly necessary cookie to keep you signed in, and your browser's local storage for preferences such as dark mode. We don't use advertising cookies.

8. Your choices and rights

You can update your account details in the Platform. You, or a Caller, can ask to access, correct or delete personal information, or to stop being contacted, by writing to contact@elitecallflow.com. Depending on where you live (for example California), you may have additional rights under state law; we honor them as required and won't discriminate against you for using them. We may need to verify your identity, and we may keep information we are legally required to keep.

9. Children

The Platform is not directed to children under 18, and we don't knowingly collect their information.

10. Changes and contact

We may update this policy and will show the new date at the top of this page. Questions: Elite Call Flow LLC, 1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, USA, contact@elitecallflow.com.