Refund Policy

1. Prepaid credits are non-refundable

Credits you add to your balance (or to your agency wallet) are used only to buy calls on the Platform. Once added, credits are non-refundable and can't be exchanged for cash, including when an account is closed, except in the cases below.

2. When we refund a payment

• You were charged twice for the same deposit, or charged because of a processing error on our side.
• Where the law requires a refund.

Write to contact@elitecallflow.com within 30 days of the payment. Approved refunds go back to the original payment method, and the refunded amount is removed from your balance.

3. Calls you're not charged for

A call is charged only once the conversation reaches the billable duration shown for its call type (for example 90 seconds). Unanswered and shorter calls cost nothing.

4. Disputed calls

If a billed call didn't meet the standards described in the Platform (for example a caller who didn't qualify, a duplicate, the wrong language or dead air), you can dispute it from your Call Logs within 72 hours. If we approve the dispute, the call's price is credited back to your balance as credits, not as a cash refund. Our decision on disputes is final.

5. Promotional credits

Promotional credits, discounts and referral rewards have no cash value and are never refunded.

6. Chargebacks

Please contact us before disputing a payment with your bank. If a payment is disputed or reversed, we remove the related amount from your balance and suspend the account while we review it. Your balance may become negative, and we may close the account and recover amounts owed. If the dispute is resolved in our favor, the credits are restored.

7. Contact

Questions about billing: contact@elitecallflow.com · Elite Call Flow LLC, 1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, USA.